I Missed Half A Session Due To My Therapist Telling Me The Wrong Time.

Question: Hello, I am wondering what is the expectation in terms of missed sessions. If I go on holidays, am I expected to pay the therapist for my regular sessions even if I give them advanced warning? Also a situation occurred recently where I missed exactly half a session due to my therapist telling me the wrong time. I was surprised to find that I was charged for the full session and would like to know if this is the norm. Thanks

Answer (1) In my experience, most responsible therapists discuss these expectations at the outset of a therapeutic relationship. Many therapists have a cancellation charge to cover the expense of their facilities and time should someone cancel with late notice. This varies from practitioner to practitioner depending on their circumstances and demand. I charge about half my session fee for cancellations with less than 48 hours notice and have a clear agreement about this at the time of making an appointment. I would not charge someone for a mistake made on my part.

Answer provided by Ash Rehn, Counsellor & Clinical Social Worker

Answer (2) Hello there. Most psychologists charge full fee for missed appointments and those cancelled without 24 hours notice. I charge 50% of my fee. I don't believe you should be charged if you have given your therapist advanced warning. If the therapist has made the mistake with the appointment time then you should only be charged for the time you have received . However sometimes you may have received longer sessions and not been charged extra so maybe it evens out. Hope this helps. Regards Kathy Macleod.

Answer provided by Kathy Macleod, Psychologist

Answer (3) I agree with Ash, fee structures need to be made very clear before a client commits to regular sessions. I only charge if I am not given any notice and I seek an explanation from the client in case of unexpected events. I also charge for a 'session' which is a minimum of 1 hour and a maximum of 1.5 hours. I also give a 10% discount for clients who pre-pay for 4 sessions. I once had an appointment with a therapist who got the day wrong and still expected me to pay - he's still waiting. You don't pay for what you don't get. Hope this helps.

Answer provided by Kerry Shipman, Counsellor & Psychotherapist